We're just starting out, and we're committed to building the most wonderful experience for you. As soon as we've fully established this wonderful experience in France and Europe, we'll be happy to expand internationally.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We love being a part of your most festive moments, and it's an honor to be given as a gift to someone you know will resonate with our essences. Our goal is to make every package delivered feel like a celebration, like the arrival of a loved one, but we're always happy to go the extra mile. In addition to selecting the "add a gift set" option on the cart page, make sure you've selected your choice of two free luxury samples and leave us a note in the "LOVE NOTES, REVIEWS, OR SPECIAL REQUESTS" box with your recipient's name and any special messages. We'll handwrite your words on beautiful stationery and wrap everything with extra care and love. If you have something else in mind that would make your gift even more extraordinary, please let us know!

In these times when time is a luxury, we are committed to creating a line of artisanal, noble cosmetics made from organic products, grown and harvested with a love for plants. We prioritize working with small producers, on small farms, or wild harvested, and mainly in the Amazon Rainforest, taking the time to properly treat the trees and plants we use.

We are committed to continuously improving our quality process to always offer you fresh products, made from high-quality materials treated with respect and love.

We strive for an inclusive brand and business, guaranteeing a dignified working environment and fair revenue sharing for both our employees and our producers and the indigenious communities. We favor direct employment over subcontracting. We finance the reforestation of underdeveloped areas. In short, we have an activist approach.

This approach requires maintaining consistent and stable prices, particularly with our direct sales and those through our partners. This approach allows us to always source the best, freshest products, and products prepared in conditions that respect humankind throughout the entire chain, from the care given to the plant to the preparation of your package, while supporting ethical practices, both socially and ecologically, with our purchasing.

Internally, this stability means we can always better care for our small team directly with fair pay, wellness-enhancing benefits, and a supportive family environment. When we look at areas of our business where we could potentially make cuts to supplement growth with regular discounts, it's simply not a model that makes sense for us. We always want to deliver the most beautiful, uncompromising experience we can imagine, along with the most transformative formulations, and truly appreciate the role each customer plays in investing in this mission.

You can contact us through our contact page! We will be happy to assist you.

We want you to love every element of your Jaina Paris experience, and we're committed to providing you with the best service. If you're not in love with your selection, we don't want it to be abandoned or thrown away. If you'd like to return it, we'll make the process as simple as possible. Click HERE to access our stress-free returns portal. Please note:

* We cannot process returns of products purchased through a retail partner. Refunds, exchanges, and store credits are only available for purchases made through lesjardinsdejaina.com.

* Orders placed during gift promotions where a free product was received with a purchase of eligible value are not eligible for return or credit.

* Sample boxes are not eligible for return or replacement.

* Shipping fees, customs charges, or taxes are not eligible for refunds.

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We love samples and believe they're such an important part of discovering what resonates best with your skin. We gladly include deluxe samples with any full-size order through jainaparis.com. Simply make your selections at checkout.

We have a travel size